How can I contact Gorilla Sacks?
You can call us at 1-877-947-2257 or email us at email@example.com.
Our offices are located at
3600 Dekalb Tech Pkwy, Suite 110
Atlanta, GA 30340
Is the billboard vinyl strong enough for a bag?
The recycled billboard vinyl is tough and waterproof. It's also tear resistant, UV protected and will not wear out! Yes…it’s strong enough for your Gorilla Sack!
What makes every bag unique?
Each Gorilla Sack is made from a recycled billboard vinyl. These are the same billboards you see along the highway throughout the United States, although our billboards mainly come from Georgia and California. Each pattern piece is hand cut to create a bag that doubles as a piece of art! Therefore, every Gorilla Sack is one-of-a-kind, since each is cut from a unique billboard. You'll be the only one with this exact bag!
Why are you using recycled materials?
Why wouldn’t we use recycled material?! There is already enough waste in the world. Why not create something unique and practical out of material that would simply be thrown out?
How do I clean my bag?
You can simply wipe your item with a damp cloth and mild cleanser. Your Gorilla Sacks bag is also machine washable; minor bends and crimps may occur, but these will flatten out and will only add to the uniqueness of your bag!
My bag smells a little strange, is that normal?
Although this rarely happens, it is possible. We wash all of our billboards with detergent and bleach to kill any bacteria and/or mildew. However, sometimes a slight odor may remain. If this does occur, the odor will disappear if you place your bag in the fresh air and sunshine for a day or two!
Where does GORILLA SACKS get the billboards?
This is the hard part! We have a team who work on acquiring them. Sometimes we even purchased used billboards.
Can I propose a product idea?
Absolutely, we love to hear from our customers and appreciate any feedback on the development of new products. We might even have the product named after you!
Do you sponsor events?
GORILLA SACKS may be interested in sponsoring an event. However, we are very selective in choosing these events, so please contact us.
Can I visit GORILLA SACKS?
Unfortunately we don’t offer visits to our facility at this time.
What payment methods do you accept?
Visa, Mastercard, American Express, and Paypal
Do you sell gift certificates?
Yes. They are available in our online store.
Can I sell GORILLA SACKS products in my shop?
Please contact GORILLA SACKS about carrying our line. We’d love to explore the possibility of having a new venue for our products! You can reach us at 1-877-947-2257
SHIPPING AND RETURNS
You may return any item within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.